Frequently Asked Questions
Below are a number of common questions.
If you can't find what you are looking for however please do not hesitate to call us. We will be happy to answer any questions you may have.
Q1 - Does Joinerysoft provide installation or training on the JMS software?
A1a - YES - Two days onsite installation and training is included (UK only). Any additional training can be arranged.
A1b - For International customers this can be done over the internet and telephone or at our premises in Chipping Norton.
Q2 - Does JMS software come with any technical support?
A2 - YES - 3 months FREE technical support is included. A discounted extended maintenance contract (12 months plus 3 months free) on both technical support and software updates is available.
Q3 - What happens about software updates?
A3 - 3 months FREE software updates are included. A discounted extended maintenance contract (12 months plus 3 months free) on both technical support and software updates is available giving a total of an additional 15 months.
The program is continually being enhanced and improved from the feedback received from Joinerysoft's customers. Any joiner is able to add items to the "wish list" to be included potentially in future updates, allowing every joiner to shape the development of the software.
Q4 - Is a technical manual provided?
A4 - YES - An A4 hardcopy technical manual is included. The manual is a "step by step guide" to all aspects of integrating the software into the joiners business. It has been designed to be easy to use by joiners and not computer wiz-kids.
The manual has also been incorporated into the program, so that when the hardcopy is not available the manual can be easily accessed and searched.
The technical manual compliments the FREE onsite installation / training and the FREE telephone support.
Q5 - What level of computer knowledge do I require?
A5 - VERY LITTLE - THIS IS ONE OF IT'S KEY BENEFITS. It has been designed for joiners and not computer wiz-kids. Joiner knowledge obviously is required and just a basic understanding of computers. Some Joinerysoft customers had never used a computer until they brought the software.
"Even with my limited knowledge of computers this system is straightforward and easy to use. You can tell this software was designed by joiners for joiners" - Joinerysoft customer(Gloucestershire)
Q6 - What computer is required to run the software?
Please Note: We would highly recommend that you have a broadband Internet connection as this will help with any support issues and further software updates.
Q7 - Will JMS cope with bespoke joinery items?
A7 - YES - The program has been developed for joiners who produce bespoke joinery. Any Timber Section, type of timber and ironmongery are just a small list of items that can be changed very easily. These changes are updated to the estimate / quotation and any of the production worksheets (cutting lists, glass sizes, etc) at the press of a single button.
Q8 - Will JMS run on a MAC?
A8 - YES - Several customers already use JMS on their MAC. Parallels software is required for JMS to run on a MAC. Please speak to us for further information.
QW1 - Can you do false glazing bars / Plant-on Bars?
AW1 - YES - A simple yes or no question allows the joiner to toggle between traditional georgian bars and false / plant-on bars. Once false / plant-on bars are requested the program instantly recalculates the glass sizes and even updates the glass summary with diagrams showing the positions of the glazing bars in each sash.
See glass summary for an example *click me*.
The joiner is also able to choose the total linear bead length or the individual cut length of each bead on the cutting list.
QW2 - Can you change the openings of the sashes, i.e. left hung right hung or top hung?
AW2 - YES - A simple right click of the mouse button will change the sash. This updates the estimate/quotation and any of the cutting lists and work sheets.
QW3 - Can I do a softwood frame with a hardwood sill?
AW3 - YES - Any timber component can be changed locally (ie: on one window) or globally (on the complete job)
QW4 - Can we use different window furniture?(Ironmongery)
AW4 - YES - Any window furniture (ironmongery) can be selected.
QW5 - Can we do Georgian bars?
AW5 - YES - Any window can have Georgian bars or false / plant-on bars.
QW6 - Can we change the cill angle?
AW6 - YES - Simply type the angle you require.
QW7 - Can it work out glass sizes?
AW7 - YES - All calculations are created instantly - AS YOU DESIGN YOUR WINDOW. The glass sizes are available instantly on both the glass summary or at the end of the detailed cutting list.
"Having the glass sizes is enabling us to have the windows completed quicker, giving more space in our workshop and the job is invoiced sooner" - Joinerysoft customer (Ceredigion, Wales)
QW8 - What about the glass clearance gap?
AW8 - The joiner is able to control the exact glass clearance gap for the whole job or differently for each window. This obviously is extremely important, as many Joinerysoft customers now order glass before the window is made.
Sash Window Questions
QS1 - Does the program allow for both traditional and modern sliding sash?
AS1 - YES - A set of simple yes / no questions allows the joiner to custom the sliding sash to either traditional or spiral sprung.
QS2 - Does it work out the weights required?
AS2 - YES - The amount of Traditional lead or modern steel weights is calculated instantly together with the length of sash cord required.
QS3 - Can you do false glazing bars?
AS3 - YES - A simple yes or no question allows the joiner to toggle between traditional georgian bars and false / plant-on bars. Once false / plant-on bars are requested the program instantly recalculates the glass sizes and even updates the glass summary with diagrams showing the positions of the glazing bars in each sash. The joiner is also able to choose the total linear bead length or the individual cut length of each bead on the cutting list.
QS4 - Can you do decorative horns?
AS4 - YES
QS5 - Can you do margin bars?
AS5 - YES - Traditional or false / plant-on bars are available.
QS6 - Does it allow for the reveal in the brickwork?
AS6 - YES - A simple yes / no question allows the joiner to instantly change the overall size to allow the window to be set into the reveal of the brickwork. This can be adjusted either for each window or globally for the whole job.
QD1 - Can it work out the door size automatically if I know the construction opening?
AD1 - YES - A simple yes / no question allows the joiner to instantly change the size based on the frame or the door. If the frame size is known the door size will be automatically calculated and vice-versa.
QD2 - Can you choose different infill panels?
AD2 - YES - A simple right click of the mouse button allows the joiner to choose the specific material required.
QD3 - Can you use door blanks?
AD3 - YES
QD4 - What type of doors can you make with it?
AD4 - The JMS user is able to build their own library of template doors. The system has a number of default library doors. The types of doors that can be incorporated into the library include;
External and Internal,
Ledge and brace
And Many more...
QD5 - Can you do the door on its own?
AD5 - YES
QD6 - Can you do the lining on its own?
AD6 - YES
QD7 - Can you do doors and frames together? AD7 - YES QD8 - Can you do door linings and door sets? AD8 - YES
QD7 - Can you do doors and frames together?
AD7 - YES
QD8 - Can you do door linings and door sets?
AD8 - YES
"With Joinerysoft I don't hesitate to ring. Everyone is so friendly; it doesn't ever seem to be a bother. I like the fact that they always get back to me when they say they will."
J F Joinery
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