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Support Support

Subscribing to our maintenance and support package provides you with access to our dedicated support team.

Whether you have a problem you don't know how to resolve, or simply cannot remember how to complete a task, our friendly support team are available to help. As well as more traditional methods of contacting us including email or telephone, we are also able to use LogMeIn software to remotely access your computer and demonstrate the solution.

How to get support

Joinerysoft provide a range of ways to access support, designed to make your life easier.

  • Email
  • Telephone
  • Interactive Help with JMS - Simply press F1

Email: support@joinerysoft.com

Our support team are based throughout the country. When you ring we will take your number and one of our friendly joiners will call you back shortly.

Telephone: +44 (0)1608 643302

If you need more support than we can provide over the telephone we can log in to your computer, using LogMeIn software, which allows us to correct a problem or demonstrate how to do a specific task. What ever your problem we are on hand to help.

Interactive help is also embedded within our software. Within JMS simply press F1 to view context sensitive help about your current task.

 

 
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" I was slightly wary when I learned that I would have to pay separately for maintenance and support. I didn't think I would use it. I now feel that it is worth its weight in gold."
J F Joinery

"With Joinerysoft I don't hesitate to ring. Everyone is so friendly; it doesn't ever seem to be a bother. I like the fact that they always get back to me when they say they will."
J F Joinery

"Joinerysoft has a really good relationship with its customers and works with us to tackle any new challenges we throw at them to get the best product available."
Gowercroft

"The subsequent backup has been good with support staff being able to demonstrate solutions on my computer remotely. It's like having a trainer with me!"
Woodmaster Joinery

 

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