Maintenance & Support

We work with our customers to ensure that you are supported every step of the way. We include 12 months maintenance and support with your initial purchase and then recommend you renew this every 12 months.

As part of your maintenance and support contract you get:

Software updates and Bug Fixes

Every year we spend around half a million pounds on software development, with new features and fixing bugs. Paying your maintenance and support contract means that you get access to every one of these new features and bug fixes for your software version.

Other things are included such as:

• Telephone support during UK office hours and at other times by pre-arrangement
• Remote login support (connect to your machine over the internet) to demonstrate ‘how to’ in front of you or fix any problems
• Email Support
• Customer area stand alone and inside the software including video tutorials
• U-value calculation and certificates (currently in JMS v2)
• Non rectangular items including curves in JMS v3
• Machine links (additional charges apply)

Without a valid maintenance and support contract these features will not function.

How to get support

Joinerysoft provide a range of ways to access support, designed to make your life easier.

Email: support@joinerysoft.com

Telephone: +44 (0)1608 643302

Interactive help is also embedded within our software. Within JMS simply press the i buttons to view context sensitive help about your current task.

Our support team are based throughout the country. When you ring we will take your number and one of our friendly joiners will call you back shortly